Advice Line 2017-06-12T09:03:27+00:00

Advice Line

0808 808 9876

Norfolk Carers Advice Line is here to help

We provide free, independent and confidential information, advice and a listening ear. The Advice Line is the gateway to a range of services offered by Norfolk Carers and other agencies. Our Team of Advisors can support you and your family on a range of topics, such as:

  • Access to health and social care services
  • Individual support
  • The Carers Assessment
  • Grants and Funding
  • Housing issues, including adaptations
  • Personal and Family matters
  • Time For You – Short breaks
  • Finding local support groups

Our Advisors are trained in providing emotional support and many have had personal experience of caring. We are also here to provide a friendly, sympathetic listening ear for when all you want to do is talk about caring for someone, let off some steam or chat about how caring affects you and your life.

You don’t need to wait until you have a problem or reach crisis before contacting us. Why not phone, text, email or send a message through social media to tell us a bit about your caring situation and get to know us?

The Advice Line is here to provide a helping hand to make your life as a carer easier.

Additional services offered by the Advice Line

  • Applying for Carer’s Allowance
  • Setting up a Carer’s Emergency Plan through the Norfolk County Council ‘In My Place‘ scheme and getting a Carer’s Emergency Card

One of our Advice Team can fill in the application form for you online during your telephone call or if you prefer, will help you to fill in the online form yourself with guidance and support over the phone.

Call our friendly local Advice Line; it’s free from a landline and most mobile phone networks. Open 9am – 5pm Monday – Fridays and 10am – 2pm Saturdays. Answerphone available.


We will only ever share about you and the person or people you care for with other agencies with your consent, for example, to a specialist support service such as the Alzheimer’s Society for dementia. However, if we are concerned about your safety and/or the person or people you care for, we may need share information with statutory services such as Adult Social Care.

When you call the Advice Line, we will ask you some questions about where you live, your ethnicity, age and the medical condition of the person or people you care for. This is to assist our funders, Norfolk County Council and Norfolk’s NHS Clinical Commissioning Groups, to monitor and evaluate our service and in planning for future services to ensure they meet the needs of local carers. Any data will be submitted to our funders anonymously.

You can also text us on 07497 002864, email: or send us a message through social media.

Norfolk Cares Advice Line is a member of Helplines Partnership, the membership body for organisations that provide helpline services in the UK and internationally.

Norfolk Carers Individual Support.

Norfolk Carers Services

Advice Line
Information For Carers
Individual Support
Time For You Short Breaks
Grants and Funding
Carers Handbook
“We have a regular customer who’s in her 80s, who had recently had a fall and mentioned that she was finding it difficult to get to the pharmacy to pick up the medication. She was also caring for her husband, who has dementia. She was visibly relieved when we were able to offer her a phone service so she could place an order for repeat medication. and have it delivered. She was also finding it difficult to cope as a carer, so we gave her details of Norfolk Carers, the organisation that supports unpaid carers, and offered her on-going support if she needed it.”
Rachel Ray, Total Pharmacy in Watton
“Many of our colleagues are carers and Carers Week is an important event to inform our customers and colleagues about the help and support that is available in the local area.”
Jason Symonds, Store Manager, Sainsbury’s, Pound Lane Norwich

Advice Line

0808 808 9876

Giving us feedback

We’re always trying to improve the quality of the service we provide to carers. Your feedback is welcome and will help us to make improvements to our service. Call us on 0808 8089876, or email: or you can write to us:

Download our handbook

Download our handbook.